F.A.Q.

What is was the BananaCar website created for, and how does it work?

"BananaCar" is a brand new service used to search for travel companions; this service is accessible for everyone. The main idea is that the riders and drivers are all associated with a common goal of having a joint trip. The website allows people to find the right trip or a reliable travel partner who is either a driver or passenger.
In the search window, indicate the route you are interested in, for example, if you have selected that you wanted to travel from Vilnius to Kaunas. Enter the path into the system, and it will give you a list of people who travel along this route and can give you a ride. Choose your travel companion, contact him by phone,  write a message using the site, or the use BananaCar app.

 

How to register on BananaCar?

You can register on the BananaCar website in several ways:

  1. By filling out the registration form which you will find when you click on the "Sing in" button. You will need to provide: your gender, first and last name, email address, year of birth, and a password. We remind you that only people who are at least 18 years old can register into the system;
  2. Login via Facebook;
  3. Login via Google;


How do I verify my phone number and email address?
In the "Settings" page, there is a section "Phone number and Email" A "Verify" button will appear if there is an unverified number.
To verify the mobile phone number, click on the "Verify" button in the phone section. A window will appear, enter the phone number in the following field and click on "Get Code" The system will send an SMS to your phone number containing the code. Enter this code in the field and click "Confirm"
To verify an email address, click on the "Verify" button in the email line. In the window that opens, enter your email address. The system will send an email to the specified address with a link to confirm the email.

How to add a ride?

To add a ride, click on the “Offer a ride” button:

  1. On the “The details of your trip” page, designate the route - where and where you are going to travel from. Also, add any points between the route if there are any;
  2. Select the date (one or more) of departure on the calendar;
  3. Select the departure time by moving the time pointer;
  4. If you are offering a return ride, show this using the “Return journey” checkbox;
  5. Indicate the date and time of the return ride if you return along the same route;
  6. In the line for filling in the price, show your cost for the ride or click the “Free” box.
  7. Add or choose from the available cars on which you will take the ride.
  8. Indicate the number of available seats on the ride;
  9. If you offer to carry no more than two passengers in the back seat, check the corresponding box.
  10. Leave any comments related to the ride, any other users who are looking for a shared ride will be able to read it;
  11. Click on “Post ride”
  12. Share your ride on your Facebook page to quickly find travel companions.
     

How to cancel a ride?

Users can cancel their rides. To do this:

  1. Click on your avatar in the upper right corner of the website. From the drop-down list, click on “My rides”
  2. Select the ride you want to cancel and click on the trash can icon.
  3. Confirm ride cancellation.

Passengers who have booked a seat on your trip will be notified of the cancellation of the trip.

 

How to book a trip?

To find a ride, click on ”Find a Ride”:

  1. On the “Find a Ride” page, enter a route - where and to where you want to travel from.
  2. Select the departure date using the calendar;
  3. Select the desired departure time by moving the time pointer;
  4. Click on “Search” to continue searching for trips;
  5. Choose the trip that best suits you. When choosing a ride, focus on the departure time, price, and driver points.
  6. Click on the trip that suits you;
  7. View the trip details and click on “Book”

Provide any additional travel information (optional) and click “Confirm Booking”


How to cancel a trip reservation?
To cancel a trip, go to the "My rides" page:

  1. Select the "My reservations" tab;
  2. Find the trip you want to cancel and click on the "Details of the trip" button;
  3. On the trip page, click on the "Cancel Request" or "Cancel Booking" button.